"Living Young, Wild, and Free" is the perfect anthem for Work/Life Balance. At Steel Raccoon, we understand the hard grind that is a Call Center and value our employees. My motto has always been, "if we must work 40 hours a week, it might as well be some of the best part of your week." Ultimately that also means respecting…
With July right around the corner, I thought it might be fun to slow things down and go in the direction of a Star Spangled Rodeo. Thinking about the buckles and the events that go along with a rodeo, the work that these guys put into their profession and the aches and pains from doing what they love. The times…
Nelly is back again! By way of a beautiful coincidence he returns for the 4th time to the Steel Raccoon Spotify playlist. If Nelly is one thing in the hip hop community its consistency. He literally set the tone of the Bad Boys soundtrack with "Shake Ya Tailfeather". You could argue that Steel Raccoon is the "Nelly" of direct response…
Businesses evolve and grow over time. In the beginning, it’s not a problem to handle a few orders and reply to even hundreds if not tens of messages and calls every day. However, when a business expands, the customer service needs also expand. Not only does the number of calls increase but you also have to incorporate different time zones…
Sometimes change is hard to really understand. I remember when I was a teenager, I had a hard time with this band, I was really deep into the 80's glam rock scene, and they were "harder" than what I thought. After I got out of school, and opened my mind to other music I gave them another chance. With one…
Sometimes you can just feel that greatness is just around the corner. When 311 wrote their hit song "Down", they set out to celebrate themselves and their loyal fan base. They believed in themselves and knew that they were set for superstardom and used this track to thank their fans and recognize the band for their combined efforts to bring…
When this dropped, it was insane. I grew up listening to 'Em, and literally watched when he had all the "slim shady" pouring through celebrities with the same look, same blonde hair. Fast forward and he disappeared for a while, then BOOM dropped this insanity. Showing that he was still on top after all this time. This song at the…
Today we bring Calvin Harris and his mega hit "Summer" to the Steel Raccoon Spotify Playlist. You can give a lot of credit to the title of the song and the melody but this track is pretty much on every "Summer Jams Playlist". Rightfully so! It touches on summer romance and how naturally things can dissolve when the relationship is…
My daughter used to put this on all of our family playlists when she was in high school. I always found it to be a little funny and quirky and really liked the distortion in the music. Then I really started to look at the lyrics. OH MY... When this released in 2006, you never thought of the insanity that…
In 2004, the Beastie Boys returned from a hiatus and self produced their first album. I've always felt that "Ch-Check it Out" was a statement that they're legends in the industry and have not lost a step in getting the party started like true MC's of the rap game. I reflect this attitude in my business today. As much as…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
