Every work day needs a bit of inspiration. Steel Raccoon is supportive in having a fun and joyful work environment. Our team put together a mix of music to get your day off to the right start. Be sure to save this playlist as we debut a new song each day this month!
Chatbots (or chat robots) have become quite popular nowadays, especially among established businesses. These are automated programs that can be customized to provide product and shipping information, resolve minor problems, and point to articles in the knowledge base. Companies prefer chatbots over real human customer services because chatbots offer improved customer experience with 24/7 availability, faster responses, and improved accuracy.…
It’s a common perception that customers tend to remain loyal to companies that try to go above and beyond to satisfy their needs. However, the latest research clearly contradicts this belief. Recent research shows that customers only want a simple and quick solution to their problems. Going too far beyond what is expected may even backfire if it leads to…
In recent years, customer service has become increasingly important to businesses. This trend will only continue in the coming years, as customers become more demanding and companies strive to differentiate themselves in a competitive marketplace. In this article, we will look at some positive customer service trends that are likely to grow even further in the years to come. So,…
Going to show my age right now. I remember when this video came out. First of it's kind with an actual little mini movie as a music video, MJ comes out all sweet, then has something he 'needs to tell her" and poof he's a werewolf, then you're thrown to see it's a movie they are watching and they leave…
The success of a business lies in how it treats its customers. Businesses should always be polite and professional with customers, responsive to customer inquiries and complaints, and go above and beyond to meet customer expectations and requirements. However, the need to have impactful customer support is growing with the passage of time. Today, bad or inefficient customer support would…
It may only be Tuesday but the Steel Raccoon Spotify Playlist is ready to "Push It". This song was basically on everyone work out playlist back when it first released. The type of music that makes you feel like you can do an extra set of reps or stack on some more weight for the next attempt. Static-X was a…
Look! Its no secret that I've been a wrestling fan since Hulk Hogan told us to Eat Our Vitamins and Say Our Prayers. There have been periods that I have checked out due to life being busy or just the product itself being kinda bad at times. I recently started watching again now that my son is a bit older…
I remember when I first learned about Powerman500. They had just released their initial EP and local rock radio was promoting how the front man was Rob Zombie's brother. Could this band be actually good or are they simply riding some modern day nepotism? They quickly proved critics wrong and followed up with a major album that frankly just kicks…
October is finally here and the Steel Raccoon team is crazy excited about our plans this month. This month we become Steel Panther (well sorta!). We are going to embrace a lot of Rock N' Roll before we lean heavy into all the Halloween Spooky fun. So please do us a favor and keep checking in for the latest song…
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