MOTHERFUCKER JONES!!!! Yep, I said that. The movie Horrible Bosses always has had a soft spot for me. I've had my share of horrible bosses, and just MIGHT have wanted to have them disappear. When we started Steel Raccoon one of the first things I wanted to be assured of is that we wouldn't be THOSE bosses. The industry has…
Sometimes you get a good feeling. Sometimes you get a feeling you've never felt before. Welcome to the the post about Good Vibes and how it relates to sales on the telephone. With summer kicking off it was time that Flo-Rida joined the ranks of musical infamy, "The Steel Raccoon Spotify Playlist." People buy impulsively and most of these purchase…
Every once in a while there is a song that you hear, usually in an elevator, and think, how was this popular. Some of it is that the album was popular, or the artist was well liked but you just don't get the song. Then there are songs that you hear at an event or party and realize it's the…
We are close to the end of the month and Bad Bunny arrives on the Steel Raccoon Spotify Playlist. "Yo Perro Sola" is a celebration of independent women that dance alone. Did you know that the Women make up an overwhelming majority of customer service workers in the United States? Women are genuinely known to be better listeners, express more…
Take out your lighter and raise it up!!! Pretty much nothing like a little 80's glam rock. Out of control insanity at it's best. Throwing TV's out of your hotel room, and all the insane and probably inappropriate content that's sang about. Everything about living through this time still makes me smile. A lot of people don't really take into…
Does this song bring back memories? Bobby Brown's "Don't Be Cruel" was one of the original CD's I had as a young youthful Steve and now the hit single is honored as part of the Steel Raccoon Spotify Playlist. Lets go ahead and focus on the main chorus today, "Every Little Step.. You will be there, Every Little Step I…
If you are working hard to keep your customers happy, it’s time you started keeping track of customer support KPIs (Key Performance Indicators) to see how customer experience can be further enhanced and if your agents are actually working hard to gain customer loyalty. Measuring performance is not easy; in fact, at times it can get totally messy. Not only…
There are 3 types of movies I just can't pass up. Good, bad or indifferent I will watch them. The first one is a feel good sports movie, doesn't really matter the sport, some of my favorite random ones I've watched were just track or swimming movies (though football and basketball movies are prob my fave), the next is a…
Happy Tuesday everyone! Today we are showcasing the No Doubt hit "Sunday Morning." Its a great opportunity to talk about what happens when the traffic comes and you are not prepared from a Customer Service level. The song goes talks about how you can experience change with little or no warning. I mean.. "I thought I knew you!". I hear…
This song starts, and if you're anything like me the first thing you think is.. "How did you know...I love this song" not because it just slays.. but because of Latrell Spencer. Yep, IYKYK. This song pretty much epitomizes the movie that it is from, and the whole not judging a book by it's cover. This song was never intended…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
