The biggest jam of last summer joins the ranks of the Steel Raccoon Spotify Playlist. The original version of "Save Your Tears" was already incredible but when paired with Ariana Grande on the remix the song went to a new level. Does your business need a hot remix to boost its probability? Our BPO Call Center is that extra spice…
Reach for the stars, First you got to have a vision, Reach for the highest, If you could see it, you could be it, And I know you can get there. One day! What a message right!?! A song built on reaching for the highest goals definitely earned its spot on our Steel Raccoon playlist. There was a time in…
What an addition to our Steel Raccoon playlist! I've been wanting to talk about empathy for awhile now and this is the percent opportunity. I'd throw "Sorry" into the magical word category with "Please and Thank you". Occasionally as a business, something is misunderstood or in some cases a customer was wronged. It's so important to be able to provide…
I'll be the first to admit that we have gotten real creative in connecting music to Customer Service with the unMasked series. With today's addition to the Steel Raccoon playlist being "Booty Bounce", I immediately thought about the "Why" behind our Call Center and how we approach service in general. This is a go to song if you need a…
What does it take to be #1 in the modern Call Center world? It takes an entrepreneurial mindset that's for sure. Always following Data closely to make decisions and trusting the customer journey mapped out by the advertiser. At Steel Raccoon, our Inbound Customer Service is designed to feel exactly like a customer is engaging directly with your company. We…
When I think of Spiderman, this song immediately comes to mind. It's from the movie soundtrack of "Spiderman: Enter the Spider-verse". Its a song focused on relationships which is the key to all customer service (and many aspects of business). The customer journey is so important in our modern age of marketing and sales. What sets a business apart in…
Before we dive into the meaning of this 80's classic I wanted to share how its been stuck in my head the last month or so. Recently, Steel Raccoon leadership met up in Las Vegas for a business retreat. After an intense day of discussions, tater tots, and speciality vodka drinks we found ourselves attending "Tape Face" live at his…
A Tribe Called Quest are legends in the hip hop community. They returned from a long hiatus in 2016 to release their final album. I learned about this song while watching them perform on Saturday Night Live. I was immediately hooked because it's a song about how deep down people are all the same. When we are hungry we eat…
Ahh yes! The day has finally arrived to "Jump Around". The team at Steel Raccoon wishes you a very happy St. Patricks Day. We have the corned beef in the crock pot and plans for some green beer once we close up shop for the day. Wearing Green? Check! Lets make this an amazing day! https://open.spotify.com/playlist/1e7RBTdnLniX4zKLtizY5A?si=88e4a0b7b7cb45dd
"Here Comes the King" is the latest edition to the Steel Raccoon playlist. Join the Revolution! I've been sitting on the sidelines watching a decline in customer service across all verticals. BPO Call Centers are still operating like its 2002. Most of these call centers might as well have a rotating door in the front of their office because they…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
