Muses

I’m Underground, I Fell Down

I am going to admit this right here. I had this picked before really thinking about Disney movies or shows. It's my favorite singer, and she is on this list twice. This movie tells of an adventure of someone that follows the path of another and leads to one struggle after another. But within the struggle, they meet others that…

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Prequel FTW!

Do you cringe when someone makes a new movie of an old classic? The second movie almost never works, how about the 4th, and as a prequel? Well this one blew my mind, both as a totally entertaining movie, and a really good lead in to what the original movie was. While it might not have been as whitewashed as…

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French Cuisine at its Best

There were a few songs from this that would have really been good to use, but this one was chosen because it's such a funny scene. Imagine having to hide and run away from being cooked. While someone sang about your demise with such excitement and passion. Step by step singing about what they are doing to make you into…

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The Mullet Lives

While the title might give you a huge hint, it also might throw you. Another one of the Disney kids grow up, only this one made her claim to fame by playing 2 roles in the same show. One was a rock star the other was the ordinary kid trying to juggle the double role. The mullet, well add the…

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Rock Along with Steel Raccoon

Every work day needs a bit of inspiration. Steel Raccoon is supportive in having a fun and joyful work environment. Our team put together a mix of music to get your day off to the right start. This month we are featuring Songs from The Disney Universe. Can you guess where they are from? Be sure to save this playlist…

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When Did Those Kids Grow Up?

Starting off the "Month of Disney" was one of my kids favorite shows. This post isn't about the show as many of them will be but more about the star of it. In one of the past months, I used one of her songs with about the same meaning. How did these kids that were on Barney and these types…

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Preventing Call Center Turnover

The call center is one industry in the world that experiences a high employee turnover. And its agent attrition rate remains one of the highest in the world. When an agent leaves their job, a company has to spend 33% of the cost of his annual salary to hire a new agent.   Unfortunately, this trend is only rising with…

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Should You Outsource?

Companies usually outsource a project when they can hugely save on operational costs. Reducing costs otherwise becomes very challenging and particularly in today’s competitive world, if you try to cut costs, you have to compromise on the quality of your service. The decision to outsource customer service is largely a function of cost. However, it’s also a fact that most…

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An Omni-Channel Approach to CS

Today’s customer is well-aware of the channels through which he wants to communicate with a business. It can be a traditional phone call but more important are other channels, which are quickly taking over the traditional call center infrastructure. These channels include mobile apps, email, live chat, and social media platforms. If you offer multi-channel support to your customers, you…

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Rock Along With Steel Raccoon

Every work day needs a bit of inspiration. Steel Raccoon is supportive in having a fun and joyful work environment. Our team put together a mix of music to get your day off to the right start. This month we are featuring Songs from Modern Movies. Can you guess where they are from? Be sure to save this playlist as…

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