When I think of Spiderman, this song immediately comes to mind. It's from the movie soundtrack of "Spiderman: Enter the Spider-verse". Its a song focused on relationships which is the key to all customer service (and many aspects of business). The customer journey is so important in our modern age of marketing and sales. What sets a business apart in…
Before we dive into the meaning of this 80's classic I wanted to share how its been stuck in my head the last month or so. Recently, Steel Raccoon leadership met up in Las Vegas for a business retreat. After an intense day of discussions, tater tots, and speciality vodka drinks we found ourselves attending "Tape Face" live at his…
A Tribe Called Quest are legends in the hip hop community. They returned from a long hiatus in 2016 to release their final album. I learned about this song while watching them perform on Saturday Night Live. I was immediately hooked because it's a song about how deep down people are all the same. When we are hungry we eat…
Ahh yes! The day has finally arrived to "Jump Around". The team at Steel Raccoon wishes you a very happy St. Patricks Day. We have the corned beef in the crock pot and plans for some green beer once we close up shop for the day. Wearing Green? Check! Lets make this an amazing day! https://open.spotify.com/playlist/1e7RBTdnLniX4zKLtizY5A?si=88e4a0b7b7cb45dd
"Here Comes the King" is the latest edition to the Steel Raccoon playlist. Join the Revolution! I've been sitting on the sidelines watching a decline in customer service across all verticals. BPO Call Centers are still operating like its 2002. Most of these call centers might as well have a rotating door in the front of their office because they…
"Girls Love Toast" is a celebration of being comfortable in who you are regardless of what you truly understand. The artist doesn't remember much from math class but knows the true reward in life is relationships and not monetary perks. The best part of learning is that you entrust a source or teacher that is an expert in the subject…
I first learned about this song through a viral Tik Tok dance. It wasn't long before everyone was dancing along to "Stay" for their social media following. I love this song because its upbeat and fun but has a serious side within the lyrics. Life can be very challenging and its a wonderful reminder that we are all going through…
I've always been a huge fan of Run the Jewels. During the summer of 2020, they released their much anticipated album online for free. They felt that the country was experiencing incredible pain and needed music to help them through the hard times. What a refreshing gesture in a very impactful moment in time. Our Music unMasked series continues with…
This phrase is the end goal of any customer service engagement. That is because its triggered by a customer being thankful for the service being provided. It would be pretty awkward otherwise. You earn this "Thank You" from the customer by providing exceptional service and attentive care. We have a blue print that leads to more "Thank You's" than any…
Did you know that One Direction super fans call themselves "Directioners"? I've learned a lot about 1D in preparation for this musing but it really brought to light how we view our pack of amazing call center agents. At Steel Raccoon we truly believe in the power of people and bringing out their inner best. We do not hire just…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
