If you are working hard to keep your customers happy, it’s time you started keeping track of customer support KPIs (Key Performance Indicators) to see how customer experience can be further enhanced and if your agents are actually working hard to gain customer loyalty. Measuring performance is not easy; in fact, at times it can get totally messy. Not only…
There are 3 types of movies I just can't pass up. Good, bad or indifferent I will watch them. The first one is a feel good sports movie, doesn't really matter the sport, some of my favorite random ones I've watched were just track or swimming movies (though football and basketball movies are prob my fave), the next is a…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
