This phrase is the end goal of any customer service engagement. That is because its triggered by a customer being thankful for the service being provided. It would be pretty awkward otherwise. You earn this "Thank You" from the customer by providing exceptional service and attentive care. We have a blue print that leads to more "Thank You's" than any…
Did you know that One Direction super fans call themselves "Directioners"? I've learned a lot about 1D in preparation for this musing but it really brought to light how we view our pack of amazing call center agents. At Steel Raccoon we truly believe in the power of people and bringing out their inner best. We do not hire just…
What more can you say with a song title like this? Grab your headphones and live in the moment. Today we've added "Max Volume" by Qajim to the now famous Steel Raccoon Spotify playlist. This song preaches walking through life with confidence and a winning mindset. In a flat 2 minutes you will be full of motivation for the day.…
It wouldn't be a Steel Raccoon playlist without sneaking in some of our all time favorite bands and artists. I originally learned about the Dirty Heads when they when they opened for 311 at a music venue in Las Vegas. Their style of music and reinvention of reggae made me an immediate fan. I was spreading the word to my…
Cardi B joins the Steel Raccoon playlist on Spotify. We love this song because it's a flair of modern rap with a twist of latin dancehall. Certain elements just become stronger when they are paired together. The same runs true for blending white glove support with high risk campaigns and products. You really have to have a strong team behind…
Before we dive into today's song, allow me to disclose that I'm a big John Cena fan. So please take that into consideration of any potential bias. Peacemaker is a TV series exclusively on HBO Max. It also has the best intro for a Television show in recent memory. Backed by this awesome song, "Do You Want to Taste It",…
Songs dedicated to a dance move has been a guarenteed hit since Chubby Checker had everyone doing the Twist. I think the one thing in common in these songs is an element of fun and putting yourself out there. Steel Raccoon is based on these principles! Sure, we have a fun work environment but we encourage everyone to go beyond…
For the longest time I believed that they were singing, "Bang Bang Into the Groove." This song bangs for sure! But I always find it entertaining how your brain tends to insert suggestions when it's confused. To your brain, this sounds right and it's now written in your archives. The customer buying experience shares these same bad brain movements too!…
Hope you see the better in me... always in the better of me. This song is a favorite of the Steel Raccoon customer support team. Striving to never let anyone down through any hardship. This big heart approach has been the key ingredient when engaging with customers and our awesome team of passionate agents. It's a mutual winning relationship that…
Options! Thats what you get when you work hard and "hustle". We understand at Steel Raccoon that the best way to shoot past your sales goals is through passion and effort. We take each call like it's Gametime. Attention to detail provides room for sales greatness. Steel Raccoon has the best conversions in the industry through our Outbound campaigns and…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
