Chatbots (or chat robots) have become quite popular nowadays, especially among established businesses. These are automated programs that can be customized to provide product and shipping information, resolve minor problems, and point to articles in the knowledge base. Companies prefer chatbots over real human customer services because chatbots offer improved customer experience with 24/7 availability, faster responses, and improved accuracy.…
It’s a common perception that customers tend to remain loyal to companies that try to go above and beyond to satisfy their needs. However, the latest research clearly contradicts this belief. Recent research shows that customers only want a simple and quick solution to their problems. Going too far beyond what is expected may even backfire if it leads to…
In recent years, customer service has become increasingly important to businesses. This trend will only continue in the coming years, as customers become more demanding and companies strive to differentiate themselves in a competitive marketplace. In this article, we will look at some positive customer service trends that are likely to grow even further in the years to come. So,…
The success of a business lies in how it treats its customers. Businesses should always be polite and professional with customers, responsive to customer inquiries and complaints, and go above and beyond to meet customer expectations and requirements. However, the need to have impactful customer support is growing with the passage of time. Today, bad or inefficient customer support would…
There is no one-size-fits-all answer regarding the best sales strategy for your business. However, some key things to keep in mind will help you create a successful outbound sales strategy. Outbound phone sales can effectively reach potential customers, but there are a few things to keep in mind to ensure they are successful. First, it is important to have a…
In a world that is becoming increasingly digitized with time, the term "digital first" is often used to describe the importance of having a strong online presence. For businesses, this means creating a customer experience that is convenient, efficient, and accessible through digital channels. For customers, it means easily finding the information and services they need online. If a customer…
Measuring your customers' loyalty helps to evaluate where you currently stand. Customer loyalty can be used to fine-tune your services, especially customer relations. Your dealing with customers to make sure they go home satisfied with your brand is the foundation of customer loyalty. Customers loyal to your brand will buy from you again and spread positive word-of-mouth about your services.…
You can’t help but be surprised to see a person who is all-excited about outbound sales. Isn’t traditional telemarketing a thing of the past? Well, not really. While many think this kind of business is obsolete, the surprising part is that companies that use cold outreach the right way succeed like anything! If you have used this type of marketing…
The call center is one industry in the world that experiences a high employee turnover. And its agent attrition rate remains one of the highest in the world. When an agent leaves their job, a company has to spend 33% of the cost of his annual salary to hire a new agent. Unfortunately, this trend is only rising with…
Companies usually outsource a project when they can hugely save on operational costs. Reducing costs otherwise becomes very challenging and particularly in today’s competitive world, if you try to cut costs, you have to compromise on the quality of your service. The decision to outsource customer service is largely a function of cost. However, it’s also a fact that most…
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