4 Major Challenges of Chatbots for Small Businesses
Chatbots (or chat robots) have become quite popular nowadays, especially among established businesses. These are automated programs that can be customized to provide product and shipping information, resolve minor problems, and point to articles in the knowledge base. Companies prefer chatbots over real human customer services because chatbots offer improved customer experience with 24/7 availability, faster responses, and improved accuracy.…
