The call center is one industry in the world that experiences a high employee turnover. And its agent attrition rate remains one of the highest in the world. When an agent leaves their job, a company has to spend 33% of the cost of his annual salary to hire a new agent. Unfortunately, this trend is only rising with…
Companies usually outsource a project when they can hugely save on operational costs. Reducing costs otherwise becomes very challenging and particularly in today’s competitive world, if you try to cut costs, you have to compromise on the quality of your service. The decision to outsource customer service is largely a function of cost. However, it’s also a fact that most…
Today’s customer is well-aware of the channels through which he wants to communicate with a business. It can be a traditional phone call but more important are other channels, which are quickly taking over the traditional call center infrastructure. These channels include mobile apps, email, live chat, and social media platforms. If you offer multi-channel support to your customers, you…
Every work day needs a bit of inspiration. Steel Raccoon is supportive in having a fun and joyful work environment. Our team put together a mix of music to get your day off to the right start. This month we are featuring Songs from Modern Movies. Can you guess where they are from? Be sure to save this playlist as…
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
