Don’t Grumble, give a whistle!

Somethings are just something that you have to have a taste for, Monte Python might be one of those things. Whether it’s only a flesh wound in one skit, or the repeating of spam in another, some people just don’t see the humor, me on the other side, find a great amount of joy watching these. This song tho, can almost be an anthem for a call center. Day in and day out, customers whether they have a problem, a grumble or just are lonely reach out to people that they can share their mood with. Not like a counseling session, but when in a bad mood, let’s see who we can give a hard time because I feel bad, someone else needs to and I can’t be an internet warrior, I can give a call to someone and let them know how we feel. When I used to work at a call center back years ago, I had a playlist i would quietly play that was all positive songs, something about just having something there to draw on helps turn around a mood. Steel Raccoon’s employees are trained to make sure that we understand we don’t know what the person on the other side of the phone, chat or email is going through, but we are going to do our best to make sure that this interaction is going to be something that can turn around their day. Affirmation of what they are contacting your company about, and trying to find the win win situation that is going to optimize the experience of the customer while still making sure that the company is keeping that customer. If that doesn’t work, we will just keep a positive reminder to Always Look on the Brighter Side of Life.

Post a Comment