For the longest time I believed that they were singing, “Bang Bang Into the Groove.” This song bangs for sure! But I always find it entertaining how your brain tends to insert suggestions when it’s confused. To your brain, this sounds right and it’s now written in your archives. The customer buying experience shares these same bad brain movements too! A customer can be shown an advertisement and take a completely different take on the offer or the terms. It takes an understanding customer service agent to help navigate these confusions to bring with an end sales goal in mind. Thats really what we do best at Steel Raccoon! Boosting customer satisfaction and increasing average order values for our clients.